Content Policy
קורצע צוזאמענפאסונג אויף אידיש
דאס איז נאר א קורצע צוזאמענפאסונג. דער ענגלישער טעקסט איז דער וואס גילט.
- מיר פארשטעקן אדער מעקן אויס א רעוויו נאר פון די 7 סיבות: ספאם, באליידיגונג, פאלש, שייכות צו א קאמפאני, פריוואטקייט, געזעץ, אדער אן אנדער ברעכן פון די כללים.
- קיינמאל נישט ווייל א רעוויו איז גוט אדער שלעכט, און קיינמאל נישט פאר געלט.
- יעדער קען מעלדן א רעוויו. מיר באשטעטיגן אז מיר האבן באקומען, און מיר ענטפערן.
- מיר קענען בעטן ראיות. מיר זאגן נישט פאר א קאמפאני ווער האט געשריבן.
- געזאגטע מעסעדזשעס ווערן אפגעשריבן פונקט ווי מען האט געזאגט.
- אויב איר מיינט אז מיר האבן א טעות געמאכט, קענט איר בעטן מיר זאלן נאכאמאל קוקן.
Краткое изложение на русском
Это только краткое изложение. Действует английский текст.
- Мы скрываем или удаляем отзыв только по 7 причинам: спам, оскорбления, фальшивка, конфликт интересов, личные данные, юридические причины или иное нарушение правил.
- Никогда из-за того, что отзыв положительный или отрицательный, и никогда за деньги.
- Любой может пожаловаться на отзыв. Мы подтверждаем получение и отвечаем.
- Мы можем запросить доказательства. Мы не раскрываем компании автора отзыва.
- Голосовые сообщения записываются в текст дословно.
- Если вы считаете решение ошибочным, можно попросить пересмотреть его.
Resumen en español
Esto es solo un resumen. El texto en inglés es el que rige.
- Ocultamos o eliminamos una reseña solo por 7 motivos: spam, abuso, falsa, conflicto de interés, privacidad, motivo legal u otra violación de las reglas.
- Nunca porque sea positiva o negativa, y nunca a cambio de dinero.
- Cualquiera puede reportar una reseña. Confirmamos la recepción y respondemos.
- Podemos pedir pruebas. No revelamos a la compañía quién escribió la reseña.
- Los mensajes de voz se transcriben palabra por palabra.
- Si cree que nos equivocamos, puede pedir que revisemos la decisión.
Contents
- Our principle
- Reasons we hide or remove content
- What we do not do
- Voice messages
- Reporting a review
- Company requests
- How we decide
- Asking us to look again
- Repeat violations
- Records
1. Our principle
CarReviews exists so that riders can share honest experiences. We want genuine reviews, both positive and negative, to stay up. We act on content only according to the written rules below.
2. Reasons we hide or remove content
| Reason | Examples |
|---|---|
| Spam | Advertising, promotion links, repeated or automated submissions, content unrelated to the company. |
| Abuse | Threats, hate speech, harassment, obscene language aimed at a person, encouragement of violence. |
| Fake | Made-up experiences, copied reviews, several reviews from one person through multiple accounts or numbers. |
| Conflict of interest | Reviews by owners, employees, drivers, their relatives, competitors, or anyone paid or rewarded for the review. |
| Privacy | Home addresses, personal phone numbers, license or plate numbers linked to a person, health or financial details, or identifying a private individual unnecessarily. |
| Legal | A court order, content that is clearly unlawful, or a valid copyright or trademark notice. |
| Other | Another clear violation of our Terms of Use. The specific rule is written down in our records. |
Where possible, we hide content instead of deleting it, so that a decision can be reviewed and reversed.
3. What we do not do
- We do not hide or remove a review because it is positive or negative, or because of its rating.
- We do not accept payment, discounts or any benefit to remove, hide, change, add or rank reviews.
- We do not edit the wording of a user's review. We may hide a review, or (with the writer's agreement) publish a version with private information removed.
- We do not tell a company who wrote a review, unless the law requires it.
4. Voice messages
- Our administrator types the written version of a voice message word for word, as it was said. Before publishing, the administrator confirms this, and every change to the written text is recorded.
- A voice message that breaks these rules is not played and not published.
5. Reporting a review
- Anyone can report a review with the "Report" button next to it, or on the Report page. No account is needed. You must give an e-mail address so we can answer you.
- To prevent abuse, one person can send up to 5 reports per hour.
- We confirm receipt within , and we aim to decide within . Complicated cases may take longer, and we will tell you.
- False or bad-faith reports may be ignored.
6. Company requests
- A company owner or a person authorized to act for the company can use the Report page to: report a review, correct company details (phone, name, areas), ask to respond to reviews, or ask for removal.
- We may ask for proof that you act for the company.
- Being listed is free, and a company cannot pay to remove or change reviews.
7. How we decide
- We read the report, the review, and any evidence. We may ask the reporter or the reviewer for more information or evidence (for example, trip records, without sharing who the reviewer is).
- We decide whether to keep, hide or remove the content, and we write down the reason (from the list in section 2).
- If we cannot confirm that a review breaks a rule, we generally keep it.
- Hidden content is not shown to anyone, including the writer.
8. Asking us to look again
If you think we made a mistake, either because we kept a review or because we hid or removed one, write to with the details. Someone will look at the case again, and we will tell you the result.
9. Repeat violations
Users who repeatedly break these rules may lose permission to write, and their account or phone number may be blocked.
10. Records
We keep a record of every hide, remove and keep decision, the reason, and the date, so that decisions are consistent and can be checked.